Proof from the Prof.

Now you can see them coming...

The Querulous amongst us...(that's the unusually persistent pursuit of a personal grievance in a manner seriously damaging to the individual's interests and disruptive to the functioning of the courts or other agencies attempting to resolve the claim)

Prof. Paul Mullen's research on written complaints (...think documents received during the intake process) discloses fascinating indicators of querulous activity;


Highlighting in a single colour : 19.2% [querulous group] / 2.3% [control group]

Highlighting in multiple colours : 33% / 16%

Underlining ----------------------------- : 56% / 10%

CAPITALS : 50.0% / 9.1%

Multiple exclamation marks!!! : 40% / 6.8%

Comments in margins : 32.7% / 11.4%

"Inverted commas" : 40% / 11.4%

...read the full powerpoint presentation