Thursday, June 7

The email cojones [ko'xones] phenomenon

So how does it work when people arrive at the mediation table with a bundle of venomous letters and emails in their satchel?

Then they proceed to have the most constructive and cathartic conversation I have heard in a long time...

It's too easy to demonize others when you don't sit down with them face to face, and it's too hard to if you do.

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