What's that black thing on my desk?

After today's circus - where the big law lawyer who kindly hosted us at his big law offices didn't know how to print a document after support staff had gone home for the day - I agree with this article that says;

"...every single attorney in the firm should know enough about the firm’s software and hardware to be able to do the following;

>locate, open, edit, print, save and close a document
>produce a simple letter from scratch using templates, styles and copy/paste
>fax a document
>copy a document
>scan a document
>open, save, create, and send an attachment to an email
>create and respond to email
>effectively use the basic telephone system features of forward, retrieving and leaving voice mail messages, and conferencing