Sharpening Your Skills: Negotiation

Not a bad resource to refer clients to if you're asked - from Harvard Working Knowledge yesterday - Sharpening Your Negotiation Skills, that includes these links -

Negotiating in Three Dimensions by James Sebenius
Negotiating When the Rules Suddenly Change by Michael Wheeler
Four Strategies for Making Concessions by Deepak Malhotra
Five Steps to Better Family Negotiations by John A. Davis and Deepak Malhotra