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I'm a commercial mediator in Wellington, New Zealand. A warm welcome to mediator blah...blah... There's a mix of posts here; a wee bit of reflective practice which is my focus, although I haven't let the facts get in the way of a good story in an effort to protect confidentiality. There's also a little learning and a touch of mediation news. I hope something for everyone. To get a feel for what I'm trying to do with my blog you might like to visit my first post back in December 2005.
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2 comments:
Well, Geoff, that's a very interesting question! I've been pondering it over my cup of coffee this morning and here's what occurs to me:
I don't use my resolution rate to sell myself, though it's quite high. I certainly haven't found myself disadvantaged by that, business-wise. Quite the contrary.
The reason I don't use it is that (1) it implies a promise, and (2) it inadvertently conveys that resolution rate should be the grounds on which I'm most evaluated as successful. It's one element, to be sure, though.
But, that said, you and I work in different mediation worlds, and I don't mean geographically. In the world of commercial mediation, I suspect flying the flag of a good resolution rate is common practice. In my world of workplace and organizational mediation, where I'm more often working to address a "state of conflict" than settle a specific dispute, resolution in the settlement sense is a lesser animal.
And, of course, the most important marketing comment of all: Do what works for you. If it's working for you, then go for it!
Cheers,
Tammy
Don't advertise resolution rates. Don't imagine anyone believes them, but maybe I'm just cynical. 90% will settle without us. Isn't the difference really the QUALITY of the resolution, not the QUANTITY.
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